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Javy Subscription Questions

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WHAT IS THE JAVY COFFEE SUBSCRIPTION CLUB?

The Javy Coffee Subscription Club ensures you never run out of your favorite coffee with convenient home delivery. You can choose from a variety of flavors and replenishment frequencies to customize your subscription to how much you consume. Then sit

WHAT ARE THE BENEFITS OF BEING ON THE JAVY COFFEE SUBSCRIPTION CLUB?

Your coffee is delivered fresh and consistently. Priority Customer Service. Best bang for the buck - 20-40% reduced prices. Saves you time & energy - no more walking/driving to a store. Free Shipping - Yes that’s right, FREE SHIPPING! *This exclusive

WHAT OPTIONS DO YOU OFFER IF I WANT TO ADJUST MY SUBSCRIPTION?

The options are endless and would depend on what you would want. You can skip a month, adjust to every 2 weeks, 30 days, 60 days, 90 days etc. You can switch to decaf, or any other flavor of your choice *subject to availability

CAN I UPDATE MY PAYMENT INFORMATION IF I AM ON A SUBSCRIPTION?

Yes, you can. Our self-service portal is extremely easy to use. Simply log in to https://secure.javycoffee.com/tools/recurring/get-subscription-accessOnce you're in the portal move over to the "Payment Methods" section in the header. You would be abl

HOW CAN I ADJUST MY SUBSCRIPTION?

You are able to edit, adjust, or cancel your subscription in our self-service portal. The amount of personalization with your subscription is endless. We highly recommend skipping a month or two as this is the most popular option with our customers.

HOW OFTEN WOULD I GET CHARGED?

The frequency of the orders would depend on what you choose when you place your first order with us. We currently offer a bi-weekly and 30 day options. Which would mean you would either get charged every 14 days or every 30 days. This can be adjusted

WHAT IS YOUR REFUND POLICY FOR SUBSCRIPTIONS?

We have a 30 day satisfaction guarantee which starts the day the order tracking shows as delivered. This satisfaction guarantee is only applicable to your first subscription order and not for subsequent orders.

CAN I USE A GIFT CARD DISCOUNT TOWARDS MY UPCOMING SUBSCRIPTION

Yes, gift card coupons can be used towards your upcoming subscription but can not be refunded from your existing order. Store credit gift card coupons that may be provided in exchange for a refund can only be used toward a new purchase. You would hav

Can I Skip a Delivery

Yes, you can by visiting your subscription management page.