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What is Name's policy on refunds and reshipments?Updated a month ago

Name Online Shop maintains a 15-day reshipment policy. This means that any issues with an order need to be reported to us within a range of dates, typically around the time the customer receives their order, for us to be able to file a claim and reship the order. If a customer reports a concern after this period, as reflected by our delivery records and tracking details, we would be unable to address the issue under our policy. However, please contact our customer service with your full name, order number, and other relevant details if you believe there has been an error or to discuss any specific concerns regarding our reshipment policy.

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