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How do I cancel my subscription and what are my options if my order is already processed?Updated 2 months ago

If you need to cancel your subscription, you can do so conveniently through our self-service portal. This portal gives you full control to edit, adjust, or cancel your subscription according to your preferences. To cancel your subscription, follow these easy steps:

  1. Access our secure subscription portal here.
  2. Log in using the same email/phone number associated with your purchase.
  3. Follow the on-screen instructions to cancel your subscription.

Additionally, if you find yourself with excess coffee, facing unexpected delays, or simply needing a break, you have the option to skip a month or two. This option is very popular among our customers, and by skipping, you will still enjoy benefits such as:

  • Fresh coffee delivered consistently to your door.
  • Preferred shipping terms.
  • Exclusive pricing arrangements.
  • Early access to promotions, giveaways, and limited-edition coffees.
  • The opportunity to become a coffee taste tester, trying new flavors before anyone else.
  • VIP access to our Facebook group to connect with fellow coffee lovers.

If your order is in the processing stage and you wish to cancel, please note that a direct refund may not be possible immediately. However, we do not decline refunds on the first recurring order. Once you receive your order, simply reply to our email, and we will send you a pre-paid return label. We hope you'll find the coffee to your liking and decide to keep it, but we understand if that's not the case. Your satisfaction is our priority.

Thank you for your support, and we're here to ensure you have the best coffee experience possible.

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