Shipping & Tracking

What is the shipment processing time?

Orders will be processed within 3 to 7 business days. Please note that no shipment will be made during weekends and or holidays

Does Javy offer free shipping?

Javy offers free shipping on orders over $50 on a select few offers for USA subscribers (but keep an eye out for promotions that do offer free shipping with no minimum!)

What would be my shipping cost?

Shipping charges for your order will be auto-calculated when you add in your shipping details on the checkout page and shown before you pay.

I have received the wrong product, what should I do?

Oh no! If you received the wrong product, please email [email protected]. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received within 15 days of delivery. We’re happy to ship

My order is lost, what should I do?

If your order shows as delivered and you have not received your package as yet, please try the following resolutions:. If you still have been unsuccessful in getting your package after 10 days of the tracking information showing as delivered, please

I have received an incomplete or damaged order, what should I do?

Oh no! If you received a damaged or incomplete order with missing products, please email [email protected]. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received within 15 days

Are there any customs fee involved?

We are unable to account for any additional customs/shipping fees incurred after we ship the package from our facility, as customs fees will vary and differ from place to place. We charge the required amount during the checkout process but are unable

Do you ship to a PO Box or to APO/FPO addresses?

Yes, we ship to these addresses within the US and US territories.

Does Javy include safety seals on all bottle products?

Yes, we follow FDA compliance to ensure that all bottles have a tamper proof safety seal. Please note that the kind of safety seal you receive may vary based on the specific Javy warehouse it was shipped from. For example, we have variations of safet

Does Javy ship orders worldwide?

No, unfortunately at the moment we only ship to Canada, Australia New Zealand, and the United Kingdom