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Javy Club Questions

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WHAT IS THE JAVY COFFEE SUBSCRIPTION CLUB?

The Javy Coffee Subscription Club ensures you never run out of your favorite coffee with convenient home delivery. You can choose from a variety of flavors and replenishment frequencies to customize your subscription to how much you consume. Then sit

WHAT ARE THE BENEFITS OF BEING ON THE JAVY COFFEE SUBSCRIPTION CLUB?

Your coffee is delivered fresh and consistently. Priority Customer Service. Best bang for the buck - 20-40% reduced prices. Saves you time & energy - no more walking/driving to a store. Free Shipping - Yes that’s right, FREE SHIPPING! *This exclusive

WHAT OPTIONS DO YOU OFFER IF I WANT TO ADJUST MY SUBSCRIPTION?

The options are endless and would depend on what you would want. You can skip a month, adjust to every 2 weeks, 30 days, 60 days, 90 days etc. You can switch to decaf, or any other flavor of your choice *subject to availability

CAN I UPDATE MY PAYMENT INFORMATION IF I AM ON A SUBSCRIPTION?

Due to privacy reasons we are unable to update payment information because none of us actually get to see that information completely, just the last 4 of the card used or your PayPal email (if that is the method that was used). In these situations wh

HOW CAN I ADJUST MY SUBSCRIPTION?

You may email in at [email protected] at least 3 days before your next subscription charge so our customer service team can adjust or skip your next subscription.

HOW CAN I CANCEL MY SUBSCRIPTION?

You may email in at [email protected] at least 3 days before your next subscription charge so our customer service team can cancel your subscription. Due to logistical reasons, we are unable to cancel subscription orders that have already

HOW OFTEN WOULD I GET CHARGED?

The frequency of the orders would depend on what you choose when you place your first order with us. We currently offer a bi-weekly and 30 day options. Which would mean you would either get charged every 14 days or every 30 days. This can be adjusted

WHAT IS YOUR REFUND POLICY FOR SUBSCRIPTIONS?

We have a 30 day satisfaction guarantee which starts the day the order tracking shows as delivered. This satisfaction guarantee is only applicable to your first subscription order and not for subsequent orders.

CAN I USE A GIFT CARD DISCOUNT TOWARDS MY UPCOMING SUBSCRIPTION

Yes, gift card coupons can be used towards your upcoming subscription but can not be refunded from your existing order. Store credit gift card coupons that may be provided in exchange for a refund can only be used towards a new purchase. You would ha